How to Identify AI Opportunities for Your Business
AI is the buzziest of business buzzwords these days. While you probably know that it will transform your business, you’re not alone if you feel confused about where to start. Many business leaders struggle to identify business opportunities with AI, but your...
Achieve Inbox Zero with Capacity’s Autopilot
Achieve inbox zero with Autopilot, Capacity’s revolutionary generative AI feature that reads and responds to incoming emails and tickets.
3 Ways to Use Support Automation at Work
The possibilities are endless when it comes to AI in the workplace. Learn more about the 3 parts of support automation: Self-Service, Agent Assist, and Campaigns & Workflows.
4 Questions to Ask a Potential AI Partner
The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.
4 Questions to Ask Yourself to Get Started with Automation
Start to build an effective AI strategy at your organization by considering these 4 questions.
4 Ways to Make the Case for an AI Roadmap
Change isn’t easy, but smart business leaders know that AI is essential technology for the future of work. Try these 4 strategies for making the case for AI at your organization.
3 Types of Support Automation and How AI for Work Can Help Your Business
Support automation can help businesses improve productivity, reduce expenses, and achieve better experiences for customers and employees alike.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.
Capacity Earns Spot on G2’s 2024 Best Software Awards for AI Products and Customer Service Products
Capacity, a support automation platform, has been named to G2’s 2024 Best Software Awards, placing in the Top 50 of the AI Products and Customer Service Products lists.
How AI for High Ticket Volume Helps Support Teams During Emergencies
In the wake of COVID-19, support teams around the world are investing in AI-powered tools that allow teams to scale quickly.