The possibilities are endless when it comes to AI in the workplace. Learn more about the 3 parts of support automation: Self-Service, Agent Assist, and Campaigns & Workflows.
4 Questions to Ask a Potential AI Partner
The right partner should be working hand-in-hand with you to develop an AI roadmap for your future. Here are 4 questions to ask any new AI vendor.
4 Questions to Ask Yourself to Get Started with Automation
Start to build an effective AI strategy at your organization by considering these 4 questions.
4 Ways to Make the Case for an AI Roadmap
Change isn’t easy, but smart business leaders know that AI is essential technology for the future of work. Try these 4 strategies for making the case for AI at your organization.
Capacity Launches AIAssessment.com to Help Companies Get Started with AI
Capacity’s new customized AI Assessment helps companies identify opportunities, prioritize solutions and implement new technology.Â
3 Tips for Adopting Tech and Ensuring Success
Once you implement technology, it’s important to have a plan in place to get your team members to adopt it in their workday. Learn more
How Our Engineering Team Uses the Product they Built
See how Capacity’s Engineering team uses the Capacity platform to automate processes and get instant answers to FAQs.
Freshdesk vs. Zendesk: Which Helpdesk Is Best?
Freshdesk and Zendesk offer a wide array of features that are constantly evolving. See how they stack up.
5 Top Examples of Companies that Underwent Digital Transformation
Discover five companies that began digital transformation long before it was guaranteed to provide positive outcomes.
Meet Jeremy Grafke: L.O.I.S. CoPilot at LeaderOne Financial
Our guest blogger, Tim Fox, interviews Jeremy Grafke about his experience as L.O.I.S CoPilot and human-in-the-loop at LeaderOne Financial.
Top 6 Tips for Successfully Implementing RPA in the Workforce
RPA implementation projects should be introduced and managed carefully. Follow these tips for faster employee adoption and long-term success.
How a Chatbot Can Improve Your Business
Discover the many benefits of a chatbot for your customers and employees.